We are committed to ensuring your total satisfaction with our products and services. If for any reason you are not satisfied with your order, simply return it to us for full credit or exchange within 30 days of purchase. Affordable Medical will gladly accept returned merchandise and provide a full refund or replacement, however, due to the sensitive nature of healthcare products, Affordable Medical cannot give a refund or credit for any item(s) in which the retail packaging or sterile seal has been broken.
All returns must be accompanied by a RA (Return Authorization) number.
You can receive your RA number simply by calling our customer service phone number 888-991- 9945 between the hours of 9:00 A.M. and 5:00 P.M. EST Monday to Friday. Returns without a RA number will NOT be accepted. Unless shipped in error by ezcaths.com, return shipping costs remain the sole responsibility of the customer.